Warranty, Exchange, and Return Policy

First: Warranty Policy

Purchase Invoice: The invoice serves as proof of warranty for all purchases.
Warranty Conditions: The original invoice and product box are required to claim warranty.
Warranty Provider: Warranty is provided through the official agent.
Warranty Period: Some products come with a 2-year warranty, others 1 year, and some are “operational warranty only.”
Products Without an Agent: Products that do not have an official agent in the Kingdom are covered by the store warranty.
Warranty Validity: The warranty starts from the date of purchase.

Warranty Exclusions:

Malfunctions caused by negligence, misuse, or improper storage not aligned with manufacturer recommendations.
Exposure to sunlight, heat, natural disasters, dust, dirt, liquids, or excessive humidity.
Use of incompatible or low-quality accessories.
Damage due to dropping, violent impact, or unauthorized opening of the product.
Repairs performed in non-authorized service centers or cut/damaged wiring.

Allowed Period: Customers may request a return or exchange within 7 days from the purchase date.

Conditions for Return/Exchange:

Original purchase invoice must be provided.
The product must be in its original condition and sealed in its original packaging (including products that come without packaging).
The product must not have been opened or used at all.
Shipping Fees: In case of return or exchange without a manufacturing defect, the customer bears round-trip shipping costs.
Modifications: Any modification or alteration to the device (such as antenna modifications) makes it non-returnable.

Outside Riyadh Customers: Products are shipped to the Riyadh store at the customer’s expense. In case of repair or replacement, shipping back to the customer is covered by the store.
Order Cancellation: Orders can be cancelled before being handed over to the shipping company, and refunds are processed within 1–15 business days.
Refused Delivery: If the customer fails to receive the shipment and it is returned by the courier, the customer bears both shipping costs (round trip).
Store Responsibility: The store is not responsible if the shipment arrives and remains uncollected from the shipping company for more than 10 days.

For refunds (full or partial) made via electronic payment methods, the following fees are deducted:

Note: If the error is from the store, all fees are covered by the store.